FAQ

Frequently Asked Questions

What's the difference between B-grade and refurbished?

B-grade items are brand new with minor cosmetic imperfections. Refurbished items are pre-owned, professionally tested and repaired if needed.

Do you deliver nationwide?

Yes, we deliver across the UK. Dispatch takes 3–5 working days, with delivery in 3–7 working days.

Is delivery to my door?

Free standard delivery is to the nearest safely accessible kerbside point outside your premises. For £80 + VAT (£96 including VAT), you can request a two-person crew, unpacking and final positioning, subject to access and advance confirmation. Stairs, difficult access and unusually large or heavy units require assessment and may need a separate quotation.

What does final positioning include?

Our two-person crew unpacks your new unit and moves it to its agreed final position. Electrical, gas, water and drainage connections, commissioning and technical installation are not included.

Can you remove my old equipment?

Yes. Collection and disposal of one old unit, including Waste Transfer Note documentation, costs £60 + VAT (£72 including VAT) when booked with your new equipment delivery. The unit must be empty, safely disconnected and ready for collection. Please contact us before ordering to confirm the unit and access; additional units and standalone collections are quoted separately.

What warranty do I get?

New items come with a 1-year parts warranty. B-grade and refurbished items come with a 2-month parts or back-to-base warranty.

Do you offer finance?

Finance options are coming soon. Please contact us if you have questions about payment options.